Frequently Asked Questions
How far is the hotel from the town?
The village of La Iruela is just 150 meters from the hotel. The town of Cazorla is about 2 km away.
Does the hotel provide a transfer from Linares-Baeza Station and/or from Cazorla Bus Station to the hotel?
If you request it, we can inform you of the available means of transport, their cost, and in the case of taxis, provide you with that service, always subject to availability.
How to get to La Iruela and the Hotel?
Depending on whether you are coming from the North, Levante or Andalusia, you will find all the information on the website www.hotelspasierradecazorla.com under Contact and Location.
GPS: The coordinates are: 37º 55´15´´ N
2° 59´14´´ W (W)
N: 37.921391925671344 O: -2.9874980449676514
Check-in (entry time) and Check-out (departure time) policy?
Check-in: From 2:00 PM. We can provide access to your room before 2:00 PM, subject to availability.
Check out: Before 12:00 pm.
If you wish to postpone your departure, please check with reception for availability and options.
Does the hotel have any insurance that covers guests?
The hotel has a Public Liability Insurance policy that covers guests for various causes originating within its premises.
What medical and healthcare services are available in the population?
The High Resolution Hospital is 3 kilometers away, although its services and specialties are limited.
Do they offer smoking rooms?
The rooms are non-smoking and have a fire smoke detector, but we offer rooms with a terrace for smokers.
Can I get an upgrade to my booked room upon arrival?
Yes. Subject to availability and with a supplement that Reception will inform you of.
What TV channels are available in the rooms?
National and International Channels, DTT, plus Canal+Liga and Champions.
Where can I store my valuables?
All rooms have a safe. We also have a general safe at reception where you can leave your valuables, upon receipt.
Is there good mobile phone coverage at the hotel?
There is usually coverage, although sometimes, depending on the area and the operator, it may be insufficient.
Does the hotel have WiFi?
It is free and available throughout the hotel.
Cancellation Policy
Please check our website for the cancellation policy according to dates.
When is the outdoor pool open?
Summer Season.
Is there a children's menu?
The village of La Iruela is just 150 meters from the hotel. The town of Cazorla is about 2 km away.
Does the hotel provide a transfer from Linares-Baeza Station and/or from Cazorla Bus Station to the hotel?
If you request it, we can inform you of the available means of transport, their cost, and in the case of taxis, provide you with that service, always subject to availability.
How to get to La Iruela and the Hotel?
Depending on whether you are coming from the North, Levante or Andalusia, you will find all the information on the website www.hotelspasierradecazorla.com under Contact and Location.
GPS: The coordinates are: 37º 55´15´´ N
2° 59´14´´ W (W)
N: 37.921391925671344 O: -2.9874980449676514
Check-in (entry time) and Check-out (departure time) policy?
Check-in: From 2:00 PM. We can provide access to your room before 2:00 PM, subject to availability.
Check out: Before 12:00 pm.
If you wish to postpone your departure, please check with reception for availability and options.
Does the hotel have any insurance that covers guests?
The hotel has a Public Liability Insurance policy that covers guests for various causes originating within its premises.
What medical and healthcare services are available in the population?
The High Resolution Hospital is 3 kilometers away, although its services and specialties are limited.
Do they offer smoking rooms?
The rooms are non-smoking and have a fire smoke detector, but we offer rooms with a terrace for smokers.
Can I get an upgrade to my booked room upon arrival?
Yes. Subject to availability and with a supplement that Reception will inform you of.
What TV channels are available in the rooms?
National and International Channels, DTT, plus Canal+Liga and Champions.
Where can I store my valuables?
All rooms have a safe. We also have a general safe at reception where you can leave your valuables, upon receipt.
Is there good mobile phone coverage at the hotel?
There is usually coverage, although sometimes, depending on the area and the operator, it may be insufficient.
Does the hotel have WiFi?
It is free and available throughout the hotel.
Cancellation Policy
Please check our website for the cancellation policy according to dates.
When is the outdoor pool open?
Summer Season.
Is there a children's menu?
The daily menu includes dishes suitable for children.
What meal options does the hotel offer if we haven't booked them?
Buffet breakfast in the Restaurant from 8:00 to 10:30 a.m., or breakfast of your choice in the Cafeteria from 10:30 a.m.
Before 10:30 am, the Restaurant can also offer you coffee or a light breakfast.
Lunch and Dinner: Menu and à la carte at the Restaurant.
Menu of sandwiches, combination plates, hamburgers, salads, etc. in the Cafeteria.
Can I change the dinner I booked for lunch?
Yes. Just inform Reception the day before before 8:00 p.m.
If you suffer from any food intolerance or require a special diet:
Please inform Reception, either when making the reservation or upon arrival at the hotel, and we will try to resolve your dietary issue.
My stay coincides with a name day/anniversary, what can you organize for me?
Inform us upon arrival or in advance and we can organize a celebration of your choice, from decorating the room in a "Romantic" style, a special meal, a party, a bouquet of flowers or simply a bottle of Cava with olive chocolates.
What visits and excursions can I take?
On the Hotel's website www.hotelspasierradecazorla.com, in the Visits, Excursions and Experiences section, you will find the complete list of activities you can do, either on your own or by hiring a 4X4 vehicle with a driver-guide.
The Hotel reception will provide you with maps, any information you may need and/or any reservations you may require.
Should I book 4x4 excursions in advance?
During peak season, such as many weekends and long weekends, it is advisable to book in advance.
Where can I buy Extra Virgin Olive Oil from the region?
The hotel has a display case with a wide variety of local olive oils. Please inquire at the café or reception.
Does the hotel accept pets?
What meal options does the hotel offer if we haven't booked them?
Buffet breakfast in the Restaurant from 8:00 to 10:30 a.m., or breakfast of your choice in the Cafeteria from 10:30 a.m.
Before 10:30 am, the Restaurant can also offer you coffee or a light breakfast.
Lunch and Dinner: Menu and à la carte at the Restaurant.
Menu of sandwiches, combination plates, hamburgers, salads, etc. in the Cafeteria.
Can I change the dinner I booked for lunch?
Yes. Just inform Reception the day before before 8:00 p.m.
If you suffer from any food intolerance or require a special diet:
Please inform Reception, either when making the reservation or upon arrival at the hotel, and we will try to resolve your dietary issue.
My stay coincides with a name day/anniversary, what can you organize for me?
Inform us upon arrival or in advance and we can organize a celebration of your choice, from decorating the room in a "Romantic" style, a special meal, a party, a bouquet of flowers or simply a bottle of Cava with olive chocolates.
What visits and excursions can I take?
On the Hotel's website www.hotelspasierradecazorla.com, in the Visits, Excursions and Experiences section, you will find the complete list of activities you can do, either on your own or by hiring a 4X4 vehicle with a driver-guide.
The Hotel reception will provide you with maps, any information you may need and/or any reservations you may require.
Should I book 4x4 excursions in advance?
During peak season, such as many weekends and long weekends, it is advisable to book in advance.
Where can I buy Extra Virgin Olive Oil from the region?
The hotel has a display case with a wide variety of local olive oils. Please inquire at the café or reception.
Does the hotel accept pets?
The Hotel & SPA Sierra de Cazorla 4* (in superior standard double rooms) and Apartamentos San Pedro welcome pets: dogs, cats, and ferrets (1 per room/apartment per stay). Maximum weight: 35 kg. Room cleaning will not be performed with the pet in the room. Pets are only permitted in the reception area and on the café's outdoor terrace, and must be kept on a leash, harness, or in a carrier. Similarly, pets must be kept on a leash, harness, or carrier when moving through the hotel hallways. The hotel does not provide any supplies for pets.
THERMAL CENTER AND SPA “OLEO SALUD”
What are the opening hours of the Thermal Center?
Throughout the year from 10:00 to 14:00 and from 17:00 to 21:00.
Saturdays and long weekends: 10:00 a.m. to 9:00 p.m.
Sundays: 9:00 a.m. to 2:00 p.m. and 5:00 p.m. to 9:00 p.m.
*Children (aged 5 to 16) can enjoy the Thermal Center from 10:00 to 12:00 on Mondays to Saturdays and from 9:00 to 12:00 on Sundays, accompanied by an adult.
Do I need to book the Water Circuit in advance?
It is recommended to book spa treatments before arrival at the hotel by calling (+34) 953720500 (limited availability). Upon arrival at the hotel, please go to the Spa Reception to confirm your reservation. For a more enjoyable experience and to avoid crowds, we recommend visiting at any time except Saturday afternoons, as it can get quite busy, especially after 5 pm.
What offers are available at the Water Circuit?
One free water circuit per person for stays at our hotel with a minimum of three nights, included from Monday to Thursday, excluding bank holidays, Easter week, and from July 1st to September 24th, Christmas week, New Year's Eve, and Three Kings' Day. Please check applicable dates for weekends.
Can my children enjoy the Water Circuit?
Yes. The hours we authorize for children and teenagers between 5 and 16 years old to enjoy the Water Circuit are from 10 a.m. to 12 p.m., always accompanied by an adult.
What treatments does your "Oleo Salud" Thermal Spa Center offer?
A wide range of treatments and massages for body, face, and beauty, for relaxation, aesthetic purposes, wellness, holistic well-being, and for pregnant women and couples, using both professional techniques, our own (olive oil), and Eastern traditions. The complete list can be found on the website www.spaoleosalud.com
Do I need to book a treatment or massage in advance?
Advance booking is required, either upon arrival at the Hotel, at the Thermal Center Reception, by telephone from your room (extension 653), or in advance through the website or by phone: (+34) 953 720 500. Email: spa@spaoleosalud.com. Please arrive 15 minutes before your appointment.
Do I need to bring a swimsuit, or will you provide one?
You should preferably bring your own swimsuit. If you don't have one, we can sell it to you.
Do they provide bathrobes, flip-flops, and a bathing cap?
Yes, it's included in the price.
Do you have cosmetic products for sale?
Yes. At the reception of the Thermal Center, we have cosmetic products, salts, body oils, gel, shampoo, olive oil, and the entire Thalgo range.
Also through our online store www.tiendaoleosalud.com
If I am pregnant, can I enjoy the Spa and its treatments?
Yes. During this period, taking care of yourself ensures a good recovery after childbirth. Our treatments are not only safe but also recommended for the well-being of expectant mothers and to alleviate minor discomforts during this stage (swollen feet, fatigue, heavy and painful legs, cramps, stretch marks, etc.). These treatments promote physical and emotional relaxation. Always with the approval of your gynecologist.
What should I do if I have health problems?
It is important that you inform us of any health problems you may have (such as high blood pressure, allergies, physical illness, or disability) or any questions you may have when booking. If you experience any discomfort during treatment, please inform your therapist immediately.
Do they have a double cabin?
We have a double therapy cabin available for couples or friends. Please check availability in advance.
Are mobile phones allowed?
If you need to have your phone connected, please keep it on silent and do not take photos in the water area, out of respect for the privacy of our customers.
Is there a place where I can store my valuables?
Lockers are available at the spa for your personal belongings; we recommend that you leave all your jewelry and valuables at home, or in your room's safe.
Can I choose a specific therapist?
The spa has both male and female therapists. If you would like to choose a specific therapist, please let us know when making your reservation.
What equipment is available in the changing rooms?
We have changing rooms for both ladies and gentlemen, with showers and restrooms, fully equipped with: gel, shampoo and hair dryer.
