Frequently Asked Questions
How far is the Hotel from the town?
The town of La Iruela is located just 150 meters away. of the hotel. The town of Cazorla about 2 km away.)
Does the Hotel provide transfer from the Linares-Baeza Station and/or from the Cazorla Bus Station to the Hotel?
If you ask us, we can inform you of the available means of transportation, their cost and, in the case of taxis, provide you with said service, always subject to availability.
How to get to La Iruela and the Hotel?
Depending on whether you come from the North, Levante or Andalusia, you will find all the information on the website www.hotelspasierradecazorla.com in Contact and Location.
GPS: The coordinates are: 37º 55´15´´ N
2nd 59´14´´ W (W)
N: 37.921391925671344 O: -2.9874980449676514
Check-in (entry time) and Check-out (departure time) policy?
Check in: From 2:00 p.m. We can provide you with access to the room before 2:00 p.m., if available.
Check out: Before 12:00 p.m.
If you wish to postpone your departure, check with reception for availability and options.
Does the hotel have any insurance that covers clients?
The hotel has Civil Liability Insurance that covers clients for various causes originating within its facilities.
What medical-health services exist in the population?
The Health Center is located 1.5 kilometers from the hotel, and the recently inaugurated High Resolution Hospital is 3 kilometers away, although its services and specialties are limited.
Do you offer smoking rooms?
The rooms are non-smoking and have a fire-fighting smoke detector, but we offer rooms with a terrace for smokers.
Can I get an Upgrade on the reserved room upon arrival?
Yeah. If there is availability and with a supplement that the Reception will inform you of.
What TV channels do the rooms have?
National and International Channels, DTT, as well as Canal+Liga and Champions.
Where can I store my valuable belongings?
Many rooms have a safe. We also have a general Safe at reception where you can leave your valuable belongings, against receipt.
Is there good mobile phone coverage in the Hotel?
Normally there is coverage, although sometimes depending on the area and depending on which operator it may be insufficient.
Do you have WiFi in the hotel?
It is free and available in all hotel facilities. At the entrance you will be given the password.
Cancellation Policy
Consult our website for the cancellation policy according to dates.
When is the outdoor pool operational?
From June 1st to October 15th.
Is there a Children's Menu?
The town of La Iruela is located just 150 meters away. of the hotel. The town of Cazorla about 2 km away.)
Does the Hotel provide transfer from the Linares-Baeza Station and/or from the Cazorla Bus Station to the Hotel?
If you ask us, we can inform you of the available means of transportation, their cost and, in the case of taxis, provide you with said service, always subject to availability.
How to get to La Iruela and the Hotel?
Depending on whether you come from the North, Levante or Andalusia, you will find all the information on the website www.hotelspasierradecazorla.com in Contact and Location.
GPS: The coordinates are: 37º 55´15´´ N
2nd 59´14´´ W (W)
N: 37.921391925671344 O: -2.9874980449676514
Check-in (entry time) and Check-out (departure time) policy?
Check in: From 2:00 p.m. We can provide you with access to the room before 2:00 p.m., if available.
Check out: Before 12:00 p.m.
If you wish to postpone your departure, check with reception for availability and options.
Does the hotel have any insurance that covers clients?
The hotel has Civil Liability Insurance that covers clients for various causes originating within its facilities.
What medical-health services exist in the population?
The Health Center is located 1.5 kilometers from the hotel, and the recently inaugurated High Resolution Hospital is 3 kilometers away, although its services and specialties are limited.
Do you offer smoking rooms?
The rooms are non-smoking and have a fire-fighting smoke detector, but we offer rooms with a terrace for smokers.
Can I get an Upgrade on the reserved room upon arrival?
Yeah. If there is availability and with a supplement that the Reception will inform you of.
What TV channels do the rooms have?
National and International Channels, DTT, as well as Canal+Liga and Champions.
Where can I store my valuable belongings?
Many rooms have a safe. We also have a general Safe at reception where you can leave your valuable belongings, against receipt.
Is there good mobile phone coverage in the Hotel?
Normally there is coverage, although sometimes depending on the area and depending on which operator it may be insufficient.
Do you have WiFi in the hotel?
It is free and available in all hotel facilities. At the entrance you will be given the password.
Cancellation Policy
Consult our website for the cancellation policy according to dates.
When is the outdoor pool operational?
From June 1st to October 15th.
Is there a Children's Menu?
The daily menu includes dishes suitable for children.
What meal options does the Hotel offer, if we have not contracted them?
Buffet breakfast in the Restaurant from 8:00 a.m. to 10:30 a.m., or breakfast of your choice in the Cafeteria from 10:30 a.m.
Before 10:30 a.m., the Restaurant can also offer you coffee or a light breakfast.
Lunch and Dinner: Menu and à la Carte in the Restaurant.
Menu of sandwiches, mixed dishes, burgers, salads, etc. in the cafeteria.
Can I change the contracted dinner for lunch?
Yeah. Only by informing the Reception in advance the day before before 8:00 p.m.
If you suffer from a food intolerance or special diet:
Please inform Reception, either when making the reservation or upon arrival at the hotel, and we will try to resolve your dietary problem.
Does my stay coincide with a name day/anniversary, what can you organize for me?
Inform us upon arrival or in advance and we can organize a celebration of your choice, from decorating the “Romantic” room, a special meal, a party, a bouquet of flowers or simply a bottle of Cava with canapés.
Visits and Excursions that I can do?
On the Hotel website www.hotelspasierradecazorla.com, in Visits, Excursions and Experiences, you will find the complete list of what you can do, either on your own or by hiring a 4X4 vehicle with a driver-guide.
The Hotel reception will provide you with plans, the information you need and/or the reservations you may need.
Should I book 4X4 excursions in advance?
During high season dates, such as many weekends and long weekends, it is advisable to book in advance.
Where can I buy Extra Virgin Olive Oil from the Region?
In some Cooperative in the area or in the Hotel itself we have a showcase with a wide variety of local Oils. Check in the Cafeteria.
Does the Hotel accept pets?
What meal options does the Hotel offer, if we have not contracted them?
Buffet breakfast in the Restaurant from 8:00 a.m. to 10:30 a.m., or breakfast of your choice in the Cafeteria from 10:30 a.m.
Before 10:30 a.m., the Restaurant can also offer you coffee or a light breakfast.
Lunch and Dinner: Menu and à la Carte in the Restaurant.
Menu of sandwiches, mixed dishes, burgers, salads, etc. in the cafeteria.
Can I change the contracted dinner for lunch?
Yeah. Only by informing the Reception in advance the day before before 8:00 p.m.
If you suffer from a food intolerance or special diet:
Please inform Reception, either when making the reservation or upon arrival at the hotel, and we will try to resolve your dietary problem.
Does my stay coincide with a name day/anniversary, what can you organize for me?
Inform us upon arrival or in advance and we can organize a celebration of your choice, from decorating the “Romantic” room, a special meal, a party, a bouquet of flowers or simply a bottle of Cava with canapés.
Visits and Excursions that I can do?
On the Hotel website www.hotelspasierradecazorla.com, in Visits, Excursions and Experiences, you will find the complete list of what you can do, either on your own or by hiring a 4X4 vehicle with a driver-guide.
The Hotel reception will provide you with plans, the information you need and/or the reservations you may need.
Should I book 4X4 excursions in advance?
During high season dates, such as many weekends and long weekends, it is advisable to book in advance.
Where can I buy Extra Virgin Olive Oil from the Region?
In some Cooperative in the area or in the Hotel itself we have a showcase with a wide variety of local Oils. Check in the Cafeteria.
Does the Hotel accept pets?
The Hotel & SPA Sierra de Cazorla 4* does not accept pets.
The Hotel Sierra de Cazorla & SPA 3* and Apartamentos San Pedro do accept pets; dog, cat and ferret (1 per room/apartment and stay). Maximum weight 35 Kg. Room cleaning will not be done with the pet in the room. Pets are only allowed in the reception and outdoor terrace of the cafeteria, always on a leash, restraint harness or carrier. Likewise, mobility through the Hotel hallways must be carried out with a leash, restraint harness or carrier. The hotel does not provide any utensils for housing the pet.
“OLEO SALUD” THERMAL CENTER AND SPA
“OLEO SALUD” THERMAL CENTER AND SPA
What hours is the Thermal Center open?
Throughout the year from 10:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 9:00 p.m.
Saturdays and Bank Holidays: 10:00 a.m. to 9:00 p.m.
Sundays: 9:00 a.m. to 2:00 p.m. and from 5:00 p.m. to 9:00 p.m.
*Children (from 5 to 16 years old) can enjoy the Thermal Center from 10:00 a.m. to 12:00 p.m. Monday to Saturday and from 9:00 a.m. to 12:00 p.m. on Sundays, accompanied by an adult.
Should I book the Water Circuit in advance?
Upon arrival at the Hotel, it is recommended that you go to the Thermal Center Reception to obtain information. For better enjoyment and because there is less crowd, it is recommended any time except Saturday afternoons as you may find some crowding, especially after 7 pm.
What offers do the Water Circuit have?
One Free Water Circuit per person for stays in our hotel with a minimum of three nights, included from Monday to Thursday except long weekends, Easter and August. Check application dates for weekends.
Can my children enjoy the Water Circuit?
Yes. The time we authorize for children and adolescents between 5 and 16 years old to enjoy the Water Circuit is from 10 a.m. to 12 noon, always accompanied by an adult.
What treatments does your “Oleo Salud” Thermal Spa Center offer?
An extensive menu of body, face and beauty treatments and massages, for relaxing, aesthetic, well-being, holistic purposes and for pregnant women, for couples, both with professional techniques, their own (olive oil), and oriental techniques. You will find the complete list on the website www.spaoleosalud.com
Should I book a treatment or massage in advance?
It is necessary to reserve in advance, either upon arrival at the hotel, at the Reception of the Thermal Center, by telephone from the room (extension 653), or in advance through the website or by telephone: (+34) 953 720 500. Email: spa@spaoleosalud.com. Please arrive 15 minutes before your appointment.
Should I bring a swimsuit, or do they provide it for me?
Preferably you should bring your swimsuit. If you do not have one, you can sell or rent one.
Do you provide bathrobe, flip flops and bathing cap?
Yes, included in the price. When the Water Circuit has been offered to you free of charge for any promotion, if you do not bring them, you must pay €3.50 per person.
Do you have items for sale of Cosmetic products?
Yeah. At the reception of the Thermal Center, both Cosmetic products, Salts, Body Oils, Gel, Shampoo, Olive Oil and the entire Thalgo range.
Also through our online store www.tiendaoleosalud.com
If I am pregnant, can I enjoy the Spa and its treatments?
Yeah. During this period, taking care of yourself ensures a good recovery after childbirth. Our treatments are not only safe, but also recommended for the well-being of the future mother or to put an end to the small discomforts of this stage (foot swelling, fatigue, heaviness and pain in the legs, cramps, stretch marks,...) with this we promote physical and emotional relaxation. Always with the approval of your gynecologist.
What do I do if I have health problems?
It is important that you notify us of any health problems you may suffer (such as high blood pressure, allergies, physical illness or disability) or questions when booking. If you experience any discomfort during treatment, please inform your therapist immediately.
Do you have a double cabin?
We have a double therapy cabin, for couples or friends. Check availability in advance.
Are cell phones allowed?
If you need to have your phone connected, please keep it on silent and not take photos in the water area, out of respect for the privacy of clients.
Is there somewhere to store my valuables?
Lockers are available in the spa for your personal items, we recommend that you leave all your jewelry and valuables at home, or in the safe in your room.
Can I choose a specific therapist?
The Spa has both male and female therapists. If you want to choose one in particular, let us know when making your reservation.
What equipment is in the locker rooms?
We have changing rooms for both women and men, with showers and toilets, fully equipped with: gel, shampoo, hairdryer and brush.
